Thank you for shopping at SparkleAura. We want to ensure your shopping experience is satisfactory, which is why we have established the following return policy to address returns, exchanges, and refunds for our products.

1. Returns and Exchanges

We accept returns and exchanges within [number] days of the delivery date. To be eligible for a return or exchange, the following conditions must be met:
The item must be unused and in the same condition as when you received it.
The item must be in its original packaging.
Proof of purchase is required (order confirmation, receipt, or packing slip).

2. Items That Are Non-Returnable

Certain items are non-returnable for hygiene and safety reasons. These items include but are not limited to:
Earrings
Piercings
Personalized or custom-made items

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:
Contact our customer support team at support@Sparkleaura.com to request a Return Authorization (RA) number.
Pack the item securely in the original packaging.
Include the RA number on the package.
Mail the item to [return address] using a traceable shipping method.
Once we receive your return, we will inspect the item and process your refund or exchange.

4. Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [7] days.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.

6. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our website.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within [7] days of receiving the product. We will provide instructions for returning the item or offer a replacement or refund.